Payments: troubleshooting
Approving payments
Balance
Bank transfers
- A bank transfer I'm expecting hasn't arrived
- A bank transfer I sent hasn't arrived
- HSBC transfer hasn’t arrived
- Why can't I send money to Luno?
- Why can't I send money to Gemini?
Card payments
- Reporting an unrecognised payment
- Troubleshooting declined card payment
- Troubleshooting declined contactless card payment
- Card payment declined but you've still been charged
- Recovering your PIN
- Paying with a frozen card
- Refund hasn’t arrived
- Active card checks
- Offline payments
- Pending payments
- Monzo cards and Section 75
- Being overcharged / items not arriving