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Monzo bank
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Help › Monzo card and PIN
  • 🚪Opening a Monzo account
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  • 💼Business accounts: the basics
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  • 📱App help and mobile payments
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Monzo card and PIN

Using your Monzo card

  • Using your Monzo card
  • Where Monzo cards are accepted
  • Taking out cash with your Monzo card
  • Taking out cash abroad with Magstripe
  • Ordering a second card
  • Monzo and 3D Secure
  • Paying with a frozen card
  • A Monzo card isn't a credit card

Card issues

  • Updating your card delivery address
  • Card hasn't arrived
  • Activating your card
  • Reporting a lost, damaged or stolen card
  • International card delivery
  • Freezing and defrosting your card
  • Recovering your PIN
  • Troubleshooting declined card payment
  • Troubleshooting declined contactless card payment
  • Card payment declined but you've still been charged
  • Contactless doesn't work

Your PIN

  • Getting a PIN reminder
  • Changing your PIN
  • Recovering your PIN
  • Unblocking your account

Card expiration

  • My card will expire soon
  • Why does my card expire?
  • My card will soon expire and I've just ordered a new one. When will the new one arrive?
  • My card is about to expire and I just ordered a new one. What can I do with my current card while I wait for the new one to arrive?
  • My card is about to expire. Where can I get my new card delivered to?
  • My app tells me that my new card is on the way I but I haven't ordered a new card
  • Can I get my new card delivered abroad?
  • I am expecting a refund. Will I still get it after if I renew my card?
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Existing customers can get help via the app

Monzo Bank Limited is a company registered in England and Wales (No. 09446231). Monzo Bank Ltd is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA. Our Financial Services Register number is 730427.