Authorising different payments

You'll normally be asked for your PIN when making a payment, unless you’re using contactless to pay for something under £45.

If you don’t want to make a payment, don’t authorise the payment with your PIN or Touch ID.

In some instances, when you don’t have your PIN you can authorise payments using the details on your card. If you don’t want to authorise the payment, don't enter the details on your card.

Setting up a standing order

You can set up a standing order in the app:

• Tap the Payments icon in the menu bar
• Tap Schedule
• Tap Add Scheduled Payment

Setting up a Direct Debit

To set up a Direct Debit, update your bank details with the company you want to pay so that they have your Monzo account number and sort code.

When you set up a Direct Debit, it’ll take at least three days to show up in your Scheduled Payments. (If you can’t see it after a week, we recommend getting in touch with the company you want to pay.)
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Here's how to find your sort code and account number:

• Tap the Home icon in the menu bar
• Tap the Account button (if you can't find this button, swipe down on your list of payments)

Cancelling standing orders and Direct Debits

You can cancel standing orders and Direct Debits in the app:

• Tap the Payments icon in the menu bar
• Tap Schedule
• Tap the payment you want to cancel
• Tap Cancel standing order / Direct Debit

Please remember you need to cancel before the payment happens. We recommend cancelling at least one day before the next payment's due to make sure you’re not charged. For Direct Debits, please also tell the company.

Making international payments

You can make international transfers with our Wise integration. Unfortunately, you can't receive international transfers into your account right now.

• Tap the Payments icon in the menu bar
• Tap Pay
• Tap Pay by bank transfer
• Tap International Transfer

The first time you use this feature, you’ll need to give us permission to use your Wise account. If you don’t have a Wise account, we’ll create one for you when you send the money.