Talking to us about an addiction

There are times where it can be helpful to tell us about your situation if it affects how you manage your finances, your ability to communicate with us, or if someone's helping you with your banking.

If you have a gambling addiction, or drug or alcohol dependence, please tell us more about how we can help:

• Tap the Help icon in the menu bar of the Monzo app
• Search ‘Talking to us about an addiction’
• Tap Tell us more at the bottom of the article

We'll use this information to change the way we support you. This might include:

• Turning on our Gambling Block feature
• Letting you know about charities and organisations who can help you

Your information will go to a Monzo specialist who’ll review your account and see if there’s anything we can do to help. We’ll never share your information outside of Monzo, and we’ll always ask your permission before we make any changes to how we manage your account.

Find out more about how we look after your personal information.