Cheque processing times

It takes 2 to 3 weeks to see the money from a cheque in your account (up to 7 working days to reach us by post, and 4 working days to process). We'll let you know once we're processing your cheque. Some cheques may take longer than 4 working days to process once we receive them. This is due to extra checks we must carry out as a regulated bank.

You'll need your 8 digit account number written on the back of the cheque (not the envelope) for us to find your account and process it. And the name on your cheque needs to match the legal name on your account. If you haven't done this, please chat to us with the details in the steps below.

If you sent your cheque over 7 working days ago and haven't heard anything, please chat to us.

We’ll need:

1. The date you sent it
2. Whether you sent it using freepost or tracked (if you have a tracking number, please share it)
3. The amount and currency - we can only accept cheques in UK pounds (GBP).
4. The name(s) on the cheque

We'll look through any cheques we have on hold. If we find yours, we'll process it and it'll be in your account within 4 working days.

If we can’t find it, we might ask you to get in touch with the sender to get a new cheque.