My app tells me that my new card is on the way I but I haven't ordered a new card

About 8-11 weeks before your card expires, we send you a notification and an email to ask you to confirm your delivery address and to order a new card. If we don't hear from you within 2 weeks of this request, we would automatically send your new card to the address we have on file.

But don't worry if that's not the right address. To order a new card, you can chat with us or order another card to the address of your choice by following these steps:

1. Head to your 'Account' tab
2. Select the 'Manage' icon underneath your card
3. Tap 'Your card order'
4. Tap 'Reorder card' 😊

Your new card will not work unless it's activated so don't worry if your original replacement is sent to the wrong address.