Lost phone

If you’ve lost your phone and Monzo card, Monzo Web lets you freeze your card and check your latest payments – so you can get back to normal faster.

Accessing Monzo Web 💻

1. Go to web.monzo.com
2. Enter the email address linked to your Monzo account
3. Check your email for a magic link to sign in

Using Monzo Web 💁‍♀️

You can use Monzo Web to:

• Freeze and defrost your card
• Find your recent payments
• View all your accounts
• Check your account balance

Still stuck?

You can also call or email us, and we’ll be able to log you out of your Monzo account remotely.

• 0800 802 1281 from the UK
• +44 20 3872 0620 from abroad
• help@monzo.com