NOSIAs, SNOSIAs and payment arrangements

A notice of sums in arrears (NOSIA) is a letter we have to send you by law if you fall two or more payments behind on your loan.

A subsequent notice of sums in arrears (SNOSIA) is a letter we have to send you by law every six months after sending you a NOSIA, until you're up to date with your loan payment schedule.

We’re required by law to continue to send you these notices – even if you’ve told us about your current circumstances and we’ve made an arrangement with you (like a payment break). This is because it’s important that you're given certain information when you’re behind with your payments.

We know this may be confusing because the notice tells you you’re behind on your payments. But as long as you’re keeping to the terms of the payment arrangement, you don’t need to do anything.

If you’re not able to keep to the terms of the payment arrangement, please get in touch through the Monzo app:

1. Tap the Help icon in the menu bar
2. Search ‘NOSIAs, SNOSIAs and payment arrangements’
3. Tap Get in touch at the bottom of the article