Incorrect balance in FreeAgent / Xero

There are 2 reasons why this might be happening:

1. Transactions haven't synced yet

Your transactions will sync with FreeAgent / Xero every 24 hours. So if you've made transactions in the last 24 hours, these won't be reflected in your accounting software yet. If you head over to your 'Account' tab and scroll down to 'Accounting Tools', you can check when the last sync happened.

2. Pot transactions are excluded

Pots aren't actually a separate account, so they won't display separately in FreeAgent / Xero. This includes any transfers in and out of Pots. Your accounting software should show the total balance of your account, including any money in Pots. So, if you have £1,000 in your main account and £500 in a Pot, your total balance is £1,500. This is the balance you'll see in FreeAgent / Xero.

If you still think your balance isn't right, please get in touch.