Design
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How we design the tools that power our award-winning customer support experience
Designing an empathetic help experience at scale is a big challenge. Here are the methods and tools we use to set ourselves up for success.
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Seven things I learnt scaling research (and design) at Monzo
Samantha Davies, our Senior User Research Manager, shares some of the key lessons she's learnt in over three years in the constantly changing environment here at Monzo.
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Why everyone at Monzo does research
It might seem like blasphemy to other researchers, but we encourage everyone who works on the Monzo app to do their own user research.
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How we design our internal product
Our customer service team gives you fast, delightful support behind the scenes. Here's how we design the tools they use every day.
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We use this tool to turn user research into insight very quickly
User research is crucial if we want to keep meeting our customers' needs. But research shouldn't stop us from building fast and shipping quickly.
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How we hire product designers
What makes someone an amazing product designer?
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Why you should care about keeping your design files clean
Organising your design files is crucial if you want to work quickly and collaborate effectively as you grow. We’ve explained the way our system works and made our tooling open source so you can use it too!
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Understanding how young people manage their money
Before making Monzo available to 16-17 year olds, we carried out some user research to understand the challenges young people face when managing their money, and work out what we can do to solve them.
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Understanding our Users
User Research Lead Samantha explains how talking to our customers helps us make more informed design decisions.
