Harry Ashbridge / Writer
- Financial Inclusion
Writing customer-friendly terms and conditions
How to write terms and conditions anyone can understand.
- Monzo HQ
Happy birthday to the Monzo tone of voice
We published the guide a year ago this week. Here's how we've been bringing it to life since then.
- Monzo HQ
Introducing the Monzo naming system
These are the rules we follow when we’re naming something new.
- Monzo HQ
Big news about small print
The table below shows that lengthy, difficult-to-read terms are the norm, even for the newer challenger banks. But we’ve made a promise to really carry through our values to everything we do in writing.
- Monzo HQ
Introducing the Monzo Tone of Voice
How we write can change how people feel about us, so we’d better make sure our words reflect what we stand for. Our tone of voice guidelines exist to do just that.
