Emma Northcott / Customer Operations at Mondo
- Monzo HQ
How we put together our progression frameworks
What does it take to build a progression framework?
- Monzo HQ
Introducing progression.monzo.com!
We've put together progression frameworks that help everyone at Monzo understand how to progress in their work – and we're making them public today.
- Monzo HQ
COps: The Mission of Customer Support at Monzo
Often when one thinks of customer support they think of a warehouse sized, outsourced, call centre with headsets and cubicles
