Monzo Blog
The latest updates, stories, ideas and guides from the Monzo team.
- Monzo HQ
Announcing Our Public Hiring Referral Bonus!
Get £500 if you refer someone who joins the Monzo team
- Monzo HQ
We've signed the Women in Finance Charter
We're pledging to improve the gender balance in senior management at Monzo.
- Monzo HQ
To a Billion and Beyond: Building Products to Help Us Scale
Introducing the work of our Internal Product team
- Product Updates
Launching Android Pay Top Ups!
Hot on the heels of launching Android Pay on Monzo.me, we’ve just released a new update to the Android app that lets you top up with Android Pay!
- Monzo HQ
The Future of Customer Operations ("COps")
Many people see us as a technology company, with a banking licence. In reality we are a customer service company, empowered by technology, with a banking licence.
- Monzo HQ
Night COps: Working Remotely Yet Closely
What goes on behind the scenes when you contact customer support at 3am?
- Team
Meet Tapas from Customer Operations
I once trialled at Charton Athletic Football Club. Then I fell in love with cheese; Cathedral City was her name and the dream vanished
- Monzo HQ
200,000 Customers and £250,000,000 Spent!
Thank you to everyone who has helped us get this far and here’s to the next milestone on our journey together
- Monzo HQ
COps: The Mission of Customer Support at Monzo
Often when one thinks of customer support they think of a warehouse sized, outsourced, call centre with headsets and cubicles
- Technology
An update on our API
We want to wait until we can offer our developer community a truly awesome experience.
- Product Updates
Pay in 15 seconds with Android Pay on Monzo.me!
From today, if you visit a Monzo.me page on a phone or tablet that has Android Pay, you’ll be able to pay your friends and family even faster
- Technology
Terminal decline: Why some payments fail
We break down the common causes of declined card payments.
- Technology
Practical Machine Learning With Event Streaming
Monzo’s Head of Data and Analytics walks through our recent advances in using machine learning to make predictions based on existing data.
