Monzo Blog
The latest updates, stories, ideas and guides from the Monzo team.
- Product Updates
Introducing Monzo for 16-17 year olds!
As our next step in the journey to make money work for everyone, we’re making our accounts available to anyone in the UK aged 16-17!
- Customer Support
Measuring customer happiness 😃
We’re working to make our support more efficient, but not at the expense of your experience! We measure customer satisfaction to make sure we’re always giving you the world-class support you deserve.
- Customer Support
We’re sharing the vision and principles for our internal product
Our internal product is software that we build and use ourselves, to make your experience of Monzo as amazing as it can be.
- Quarterly Updates
Monzo Monthly Update: August
From adding money to your pots automatically, to better bill-splitting, we take a look at the progress we’ve made in July, and explain what’s in store for August.
- Customer Support
Tell us when your question's urgent
When you reach out to us with a question, you can tell us whether it’s urgent or not. Operations analyst Sam explains how putting our customers in control helps us prioritise your queries and deal with growing demand.
- Product Updates
Set goals for your Pots!
Whether you’re planning a wedding or saving up for a new phone, you can now set goals for your pots and save towards them!
- Customer Support
Using data to build a better help screen
As we work to make sure we can keep giving you world-class support as we scale, we've been using data to make changes to the help screen so you can find your own answers faster.
- Customer Support
Viva Las Vegas! Providing customer support from the States
To help us scale our service as we grow, without relying on people in the UK to work unsociable hours, we’ve recently set up a small a customer support team in Las Vegas! 🇺🇸
- Customer Support
How we’re gearing up to support one billion Monzo customers!
Made up of data scientists, designers, analysts and engineers, our Scalers team make sure we can keep providing amazing customer support, at massive scale.
- Technology
How we monitor Monzo
We use tools to monitor all our systems to make sure everything’s working as it should. Platform team lead Chris shares a technical insight into the way we monitor Monzo.
- Monzo HQ
The Monzo Reliability Report: How we're building a bank you can rely on
We’ve made Monzo much more reliable over the last 12 months. We’re publishing our internal data to show the progress we’ve made, and what we’re doing to make it even better.
- Product Updates
Receiving international payments with Monzo
You can receive international payments into your Monzo account, but it isn't as reliable as we'd like yet. Here's what you can do right now, and how we'll improve it in the future.
- Product Updates
How international payments work: Sending money across Europe
We explain what happens behind the scenes as your money moves around the world!
