The information below was from our original announcement in October 2017. It's now out of date, with our current fees listed above, but we've kept it here for transparency.
If you use Monzo as your main account or have Monzo Plus or Monzo Premium, there’s no fee to take out cash from an ATM in the European Economic Area (EEA), including the UK.
For Monzo Plus customers, you can take out up to £400 for free every 30 days outside of the EEA, and it's up to £600 fee-free if you've got Monzo Premium. After those limits, we charge a 3% fee.
If you're don't use Monzo as your main account and you're not a Monzo Plus or Monzo Premium customer, you can take out up to £250 every 30 days in the EEA for free, including the UK, with a 3% charge after. Outside the EEA, you can take out up to £200 for free every 30 days. After that, we charge a 3% fee.
For more on how fees for cash withdrawals work, check out this blog post.
Last month we announced that we needed to explore charging for withdrawing cash from international ATMs, to help cover the fees that until now we’ve been paying.
We explained how it has become unsustainable to keep covering these rising costs, and shared the results of our research into how much other banks charge.
To solve this problem, we wanted to work together with our community to come up with a solution that’s fair for everyone. So we set out three different pricing options, and asked our community to help us decide.
Remember:
Spending by card in a shop, hotel, restaurant, or at any other “point of sale” abroad will remain free of charge
Online transactions in a foreign currency will also be free of charge, and we’ll continue to pass on the Mastercard exchange rate with no markup
ATM withdrawals in the UK will also continue to be free
Garnering nearly two thirds of the vote, there was one clear winner:
£200 free allowance per month, 3% charge for foreign withdrawals thereafter
From 18th December 2017, we’ll be introducing the above limits on cash withdrawals made from international ATMs. This will apply to all current accounts, and by the time the limits are put in place, we expect to have offered all existing customers a current account.
If you're Full Monzo or have Monzo Plus, there’s no fee to take out cash from an ATM in the European Economic Area (EEA), including the UK. Outside the EEA, you can take out up to £400 for free every 30 days. After that, we charge a 3% fee.
If you're not Full Monzo or subscribed to Monzo Plus, you can take out up to £250 every 30 days in the EEA for free, including the UK, with a 3% charge after. Outside the EEA, you can take out up to £200 for free every 30 days. After that, we charge a 3% fee.
Thanks to you, we think we’ve found a fair solution that is still significantly cheaper than the other banks we tested. As we mentioned before, it may be possible to find specific cards that offer cheaper withdrawals abroad. Our aim is not to always be the absolute cheapest on the market if it means we can’t build a sustainable business, but instead to find a fair way to meet this cost as part of the overall Monzo experience. If you missed the original post, we’d recommend reading the whole thing.
Thank you to everyone who took the time to vote and give their feedback. We really couldn’t have predicted the amazing response we’ve received. More than 6,000 votes have been cast by members of the community, and the dedicated forum thread has over 40,000 views and almost 1,500 individual comments.
It means so much that we can make these important decisions together 🙂
If you don’t want to accept the change, please get in touch with us through in-app chat to close your account before 18th December 2017. However, we’d love you to stay so if you have any questions, please head over to our community forum or chat with us on Twitter and we'll be happy to answer.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)